Terms & Conditions
Booking and Payment Terms
When we receive an enquiry/booking we will issue a quote to you by email or phone. When the quote has been accepted a 20% deposit of the total trip needs to be paid to secure your booking.
Your booking is confirmed when:
- Credit card (Visa and Mastercard only) has been approved – a payment surcharge of 3% applies.
- Direct debit verification has been sent to us or monies have been accepted in our account - all bank charges known as "correspondent charges" are to be paid by the sender. This is the responsibility of the customer.
At this time we will require names and addresses of all customers.
On receipt of payment a receipt will be issued.
Final payment is due no later than 60 days prior to guest’s arrival.
On receipt of your final payment you will receive your hotel voucher, itinerary (which includes transfer details if purchased) and receipt. All other purchased services including Lifts, Rentals, Guiding and Lessons will be presented to you in a "Welcome Pack" at the Hotel upon check in.
Any bookings made within 60 days of arrival require 100% payment.
*NB: Non-payment of deposit or final balance may lead to automatic cancellation. Payment of a deposit constitutes acceptance of our booking terms and conditions.
Please note all transactions are converted to Yen.
If cancelling more than 60 days prior to arrival, a cancellation penalty of 20% of invoice total (loss of deposit - or 50% for some self contained accommodation) will be retained by SnowbedsTravel.com
If cancelling between 60 days and 15 days prior to arrival, then a penalty of 30% of booking invoice total (or 50% for some self contained accommodation) will be retained by SnowbedsTravel.com as cancellation penalty.
If cancelling between 14 days and 8 days prior to arrival, then a penalty of 50% of booking invoice total will be retained by SnowbedsTravel.com as cancellation penalty.
If cancelling less than 7 days prior to arrival, then a penalty of 100% of booking total will be retained by SnowbedsTravel.com as cancellation penalty.
Snowbeds Travel.com shall not be liable in case the booked services are not available due to the occurrence of any event beyond its reasonable control including, but not limited to, operation of laws, regulations and orders, war, riots, strikes, fire, explosion, accidents, epidemic, earthquake, flood, typhoon or other natural disasters, supplier bankruptcy,overbooking or any other similar cases.
Amendment fees - these are charged if amendments are made to bookings (eg change of dates or decreasing numbers of people traveling).
Any amendment to a booking (eg change to dates of travel) will incur a 4,000 yen total charge per change. Date changes can only be made (subject to availability) within the same season should the client wish to change their booking.
If an amendment involving a reduction in the number of persons traveling occurs at any time the above cancellation penalties and terms apply to the person who is cancelling. The package price for the remaining persons will be amended accordingly.
Snowbeds Travel reserves the right to cancel any booking at any time due to anti-social, drunken or unruly behaviour by guests. There will be no refunds in such cases.
Transfers are booked to the time nominated by the client. We require one month minimum notice of your train arrival time and two months minimum notice of your plane arrival time to guarantee your transfer for your nominated time. Failure to meet your transfer is the responsibility of the client. No refund is given for missed transfers. Return time changes need to be made AT LEAST one day after the day of arrival otherwise these changes can not be made.
Lift Tickets, Rentals, Lessons
Any unused vouchers for Lifts, Rentals and Lessons will not be refunded.
Agreement between Customer and SnowbedsTravel.com
This website is offered to you, the customer by SnowbedsTravel.com Head Office in Australia and the SnowbedsTravel.com branch office in Japan. Your use of this website and/or your acceptance without modification of the terms, conditions, and notices contained herein constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorised to use this website.
Personal and Non-Commercial Use Limitation
This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from this website.
Copyright and Trademark Notices
All contents of this website are: Copyright © 2007 SnowbedsTravel.com. All rights reserved. SnowbedsTravel.com and our logo are trademarks or registered service marks of Snowbeds Japan Pty Ltd.
The information and services published on this web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. SnowbedsTravel.com, its affiliates and/or its respective suppliers may make improvements and/or changes in this website at any time.
No Unlawful or Prohibited Use
As a condition of your use of this website, you warrant to SnowbedsTravel.com that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Modification of these Terms and Conditions
SnowbedsTravel.com reserves the right to change the terms, conditions, and notices under which this website is offered.
Tina De Mont (Australia): Mob (61) 417 569 935 Bus (61) 3 9555 4839 Hampton East, Victoria, Australia
Mitch Large (Japan): Mob(81) 90-7310-4032 Bus (81) 261-72-5242 2937-304 Hokujo, Kita-Azumi Gun, Hakuba, Nagano 399-9301, Japan